Wednesday, December 13, 2006

I thought we'd moved past this people???

So like most, I have several email addresses, the sacrificial lamb, the old standard and the one for friends. As a matter of policy, the sacrificial lamb is never checked and only cleaned out when I remember. This is the one I give out to sites I know to have horrible personal information practices that have no reason to ask for my email anyway but won't let me move past some part of their workflow without supplying said address. Usually, the only reason I'm interacting with them in the first place is because of business.

Then there's the old standard, the yahoo address everyone signed up for when it started and that a few of us kept because we didn't want google reading our email (not that yahoo doesn't have the opportunity, they're just not as obvious about it). This is the one that gets used for most registration processes, search agents, etc... It's pretty slammed with spam but not too hard to keep clean.

Then there's the one we use for friends. This one is our personal address and usually only given out on business cards, beamed to someone's phone or otherwise protected religiously. Policy is rarely broken on this one but every once in a while I use mine for purchasing something with a company I like for one reason or another.

So what's the point? The point is that I broke policy with my friend email for a company I thought had better practices then it apperantly does. Kingston. It's not like they shared my address with everyone in their address book (at least not yet) I'm just annoyed because this morning I had the typical product-offer that usually fills my yahoo account in my "friend-box". Now, I can use the delete key but because it's a reputable company I decide I'll unsubscribe first, after all they've done what any normal company would have done and put an unsubscribe link in their email. Unfortunately that's where my annoyance really began. Instead of taking me to a nice reassuring message that "We're sorry we bothered you. Thank you for the hundreds of dollars you've given us in the past. We won't email you again but please think about us the next time you need to spend a bunch of money on RAM" I'm directed to a page that requires me to re-enter my personal info, UNcheck a bunch of boxes and pop a couple of radio buttons over. Clearly the page is designed to get people to subscribe not the other way around.

KINGSTON. Go back to school. You could use some UI help and some business help. I was a nice happy customer now, while not completely ticked off, I'm annoyed with you.

0 Comments:

Post a Comment

<< Home